Recruiting Focus
Direct Placement & Search Services
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​Contingent Staff Augmentation
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​​Talent Advisor
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​On-demand RPO
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Consulting Services
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Candidate Screening Solutions
Administrative, Clerical & Professional Recruitment
Improve office efficiency with temporary, temp-to-hire or direct hire administrative help. Or find the professionals you need to lead your team or provide specialized expertise.
Administrative positions we fill:
Administrative Staff General Office Staff
Data Entry Administrative Assistants
Office Managers Executive Assistants
Professional positions we fill:
Marketing Professionals Human Resources Professionals
Payroll Professionals IT Professionals
Business Consultants Production Management
Operations Management Procurement Professionals
Logistics Management Accounting & Finance Professionals
Benefits Enrollment Specialist Collections Assistants
Contact Center Staffing Solutions
As the first point of contact for all customer interaction, there’s no denying that call centers are imperative for a seamless customer experience. 80% of consumers prefer talking to an agent on the phone, making call centers an integral part of business.
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Call centers face several challenges, such as high turnover rates and finding talent that has the necessary skills, including good communication, dependability, customer focus, empathy, and problem-solving. Inbound customer service representative jobs consistently rank as one of the highest turnover jobs.
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Our solutions can help you provide great customer experiences while managing headcount and keeping your seats filled during business fluctuations, all while containing costs. Our call center staffing and recruitment experts have the experience needed to identify top customer service talent for your organization. Crossword provides trained, reliable call center professionals for any business demand.
For the candidates, if you are customer service-oriented and you like to solve problems, learn new skills, or persuade people, then a flexible contact center, customer service, or sales representative job could be ideal for you! Leverage your phone skills in rewarding call center career opportunities.
Contact Center positions we fill:
Customer Support Specialists Help Desk Staff
Inbound Sales Specialists Outbound Sales Specialists
Third Party Verification Staff Technical Support Specialist
Inbound Call Center Agent Outbound Call Center Agent
Call Center Supervisor Call Center Trainer
Benefits Of Working with A Call Center Staffing Agency
1. Reduce Hiring Costs
Recruiting agencies help businesses reduce costs associated with searching for new talent, interviewing new candidates, and training replacement workers. Recruiters can free up internal resources better used on other tasks or projects, reducing time and money spent on finding qualified candidates.
Also, call centers partnering with a recruiting firm typically fill open positions faster than on their own because of the increased talent pool reach and efficient hiring pipeline, enabling centers to continue achieving their business goals and staying profitable.
2. Increase Retention Rates
Recruitment agencies place candidates with longevity in mind instead of just finding the first person to fill the role. By carefully vetting job seekers and considering their ability to remain at the company, recruiters promote higher employee retention rates at call centers.
Agencies frequently screen candidates for positions based on skill sets or their ability to complete necessary work. A recruiter can run through scenarios with a candidate during the interview process to determine how they would handle a particular situation while on the job, providing the interviewer with insight into if the worker would be able to make the right decisions under pressure.
Call center staffing agencies utilize skills assessment and verification testing during the candidate screening process. By testing and verifying the candidate’s skills, call center managers can better ensure that representatives have the technical know-how and soft skills to process customer requests professionally and efficiently.